Privacy Policy
Last updated: 22 May 2026
Our Privacy Commitment: No Bindi is committed to protecting your personal data. This Policy transparently explains how we collect, use, retain, share and protect your data, in accordance with the laws of the Republic of Guinea-Bissau, ECOWAS Supplementary Act A/SA.1/01/10 on Personal Data Protection, the African Union Malabo Convention on Cybersecurity and Personal Data Protection (2014), and the European Union General Data Protection Regulation (GDPR, Regulation (EU) 2016/679), applicable to users in the European diaspora.
1. Data Controller
The controller responsible for processing personal data collected through the No Bindi Platform is:
For the purposes of the GDPR, No Bindi is the Data Controller of personal data belonging to users in the European diaspora. Where required by Article 27 of the GDPR, No Bindi will designate a Representative in the European Union, whose contact details will be published on this page.
2. Scope and Application
This Policy applies to all personal data collected and processed by No Bindi in connection with the use of the Platform, including:
- The No Bindi mobile application (iOS and Android);
- The website and marketing website (www.no-bindi.com);
- Any other digital platforms or channels operated by No Bindi;
- Communications by email, push notifications or other contact channels.
This Policy applies to all Users regardless of geographic location, including residents in Guinea-Bissau, ECOWAS member states, the European Union and any other jurisdiction.
It should be read together with the Terms of Use and the Cookie Policy, which form part of the overall contractual agreement.
3. Personal Data Collected
No Bindi collects personal data in different ways throughout your interaction with the Platform:
3.1 Data Provided Directly by the User
Registration Data
- Name (username or full name, single field);
- Valid email address;
- Phone number (with country code);
- Password (stored as an irreversible hash: never in plain text).
Profile Data (optional)
- Profile photo (avatar), uploaded to our image storage server;
- Biography (free text);
- Location indicated by the user (city/region).
Listing Data
- Item title, description and price;
- Selected category and subcategory;
- Item images (uploaded to the image storage server);
- Listing location (city, optional geographic coordinates: if shared by the user);
- Item condition (new, used, like new);
- Brand, model, year (optional fields depending on category);
- Listing status (active, sold, expired).
Communication Data (Chat)
- Text messages sent and received in chat;
- Images shared in chat;
- Geographic location coordinates (only when the user voluntarily chooses to share them in chat);
- Price offers and negotiation data submitted through the chat features;
- Conversation metadata (date, time, read status, typing indicator).
Review Data
- Rating (1 to 5 stars);
- Written comment (optional).
Premium Plan Data
- Selected subscription plan;
- Proof of payment (image uploaded for review by No Bindi);
- Subscription start and end dates;
- Indicated payment method (bank card data are not stored).
Report Data
- Type of report (listing, user or message);
- Reason and description of the report;
- Evidence submitted (if applicable).
Profile Verification Data
- WhatsApp number (optional, voluntarily provided for identity verification);
- Social media link (e.g. Instagram, Facebook) (optional, voluntarily provided for verification);
- Identity document photo (optional, voluntarily uploaded for internal review). No Bindi recommends that the user write by hand on the document copy the phrase "I authorise the use of this copy for profile verification on the No Bindi platform" and sign below, as a safeguard against misuse — this is recommended but not mandatory;
- Verification request status (not started, pending, under review, approved, rejected);
- Rejection reason (where applicable).
3.2 Automatically Collected Data
Authentication and Session Data
- Access token: valid for 60 minutes;
- Refresh token: securely stored in the database; invalidated on logout;
- Token issuance and expiry date and time;
- Log of authentication actions (login, logout, failed attempts) with IP address and user agent: for security purposes.
Device Technical Data
- Device type and model;
- Operating system and version (iOS, Android);
- Installed application version;
- Unique device identifier (for push notifications);
- IP address (used for security and anonymised after the retention period).
Behavioural and Usage Data
- Categories and listings viewed;
- Search history on the Platform;
- Listings saved as favourites and price alerts generated;
- Custom lists created, shared or followed;
- Interactions with notifications (open, click, archive);
- Navigation flow and features used.
Push Notification Data
- Push notification token (Expo Push Token): anonymous device identifier for sending notifications;
- Platform (iOS/Android);
- Notification preferences (push, email, in-app, quiet hours).
3.3 Data Received from Third Parties
In certain circumstances, No Bindi may receive data from external sources, including image storage services (uploaded image URLs) and aggregated analytics data (anonymised Platform behaviour).
4. Purposes of Processing
The personal data collected is processed exclusively for the following specific and legitimate purposes:
Service Provision
- Creation, management and authentication of user accounts;
- Email address verification (6-digit code);
- Publishing, moderating and searching listings;
- Facilitating real-time communications between buyers and sellers;
- Managing the favourites, price alert and custom list system;
- Sending relevant notifications (messages, favourites, updates);
- Managing the voluntary profile verification process and awarding the verification badge.
Security and Fraud Prevention
- Detection and prevention of fraudulent, abusive or illegal activities;
- Logging authentication actions to detect unauthorised access;
- Content moderation and report management;
- Compliance with legal obligations on anti-money laundering (AML) and counter-terrorism financing (CTF).
Personalisation and Service Improvement
- Personalising listing recommendations based on browsing behaviour;
- Analysing usage patterns to improve the user experience;
- Development of new features;
- Conducting studies and statistical analyses (anonymised data).
Institutional Communications
- Sending communications about the service, terms updates and security alerts;
- Responding to support requests and complaints;
- Sending marketing communications and promotions (only with the user's express consent).
Compliance with Legal Obligations
- Compliance with legal and regulatory obligations in Guinea-Bissau;
- Cooperation with judicial and regulatory authorities under legal order;
- Retaining data for the legally required period.
5. Legal Basis for Processing
Pursuant to the GDPR (Article 6) and the principles established by ECOWAS Supplementary Act A/SA.1/01/10 and the Malabo Convention, No Bindi's data processing rests on the following legal grounds:
Contractual Performance
Art. 6(1)(b) GDPRProcessing necessary for the performance of the service contract: account creation, email verification, listing publication, real-time chat, favourites, custom lists, service notifications.
Consent
Art. 6(1)(a) GDPRProcessing based on the user's free and express consent: marketing communications and promotions, analytical and marketing cookies, advanced behaviour-based personalisation. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.
Legal Obligation
Art. 6(1)(c) GDPR | Guinea-Bissau LawProcessing necessary to comply with a legal obligation: authentication log retention for security, AML/CTF obligations, cooperation with judicial authorities, tax and accounting obligations.
Legitimate Interests
Art. 6(1)(f) GDPRProcessing necessary to pursue No Bindi's legitimate interests: fraud prevention, platform security, service improvement through anonymised data analysis, defence in legal proceedings. This basis does not override the fundamental rights and freedoms of data subjects.
6. Retention and Storage Periods
No Bindi retains personal data only for the period strictly necessary to fulfil the purposes for which it was collected, or for the legally required period. Once that period expires, the data is securely deleted or irreversibly anonymised.
| Data Type | Retention Period |
|---|---|
| Access token | 60 minutes |
| Refresh token | Until logout or configured expiry |
| Registration data and active account | For the duration of the account |
| Data after account deletion | 90 days (for reactivation requests), then deleted |
| Photos and images (listings, avatar) | For the duration of the account or listing |
| Listing and transaction history | 5 years (tax/accounting obligation) |
| Chat messages | Until account deletion + 90 days |
| Authentication logs (IP, action) | 12 months, then anonymised |
| Behavioural and browsing data | 13 months (raw data); anonymised thereafter |
| Push notification tokens | Until permission revocation or account deletion |
| Support and complaints data | 3 years after case closure |
| Premium payment proof | 5 years (tax obligation) |
When a user requests account deletion, personal identification data will be anonymised within 30 days, except where the law requires retention for a longer period (tax data, data required for defence in pending legal proceedings).
7. International Data Transfers
Personal data processed by No Bindi may be transferred to or accessible from third countries in the context of using cloud infrastructure services and third-party services integrated into the Platform. No Bindi ensures that such transfers take place with appropriate safeguards, including:
- Entering into standard contractual clauses or data processing agreements (DPA) with service providers;
- Selecting providers with internationally recognised security certifications (ISO 27001, SOC 2, etc.);
- For users in the EU: transfers to countries not recognised as adequate by the European Commission are carried out under the safeguards provided for in Chapter V of the GDPR (Articles 46 et seq.).
Within ECOWAS, data transfers between member states are facilitated by the framework established by Supplementary Act A/SA.1/01/10. For transfers to countries outside ECOWAS, No Bindi verifies whether the destination country offers an adequate level of data protection.
9. Data Subject Rights
Users have the following rights regarding their personal data, exercisable free of charge, except in cases of manifestly unfounded or excessive requests:
Right of Access
Art. 15 GDPR | ECOWAS | MalaboObtain confirmation of the processing of your data and access a copy of the personal data No Bindi processes about you, as well as information on purposes, data categories, recipients and retention periods.
Right to Rectification
Art. 16 GDPRRequest the correction of inaccurate or incomplete data. Most profile data can be corrected directly in the account settings within the application.
Right to Erasure ("Right to be Forgotten")
Art. 17 GDPR | ECOWAS | MalaboRequest the deletion of your data when: it is no longer necessary for the purposes for which it was collected; you have withdrawn consent; you object to processing; the data has been processed unlawfully. Subject to legal exceptions (retention due to legal obligation, defence in legal proceedings).
Right to Restriction of Processing
Art. 18 GDPRRequest the temporary suspension of processing of your data in certain circumstances: contesting the accuracy of the data, unlawfulness of processing, necessity of the data for legal defence.
Right to Data Portability
Art. 20 GDPR | ECOWASReceive your data in a structured, commonly used and machine-readable format (e.g. JSON, CSV) and transmit it to another controller, where technically feasible.
Right to Object
Art. 21 GDPRObject to the processing of your data for direct marketing purposes (with immediate effect) or on the basis of legitimate interests (subject to case-by-case assessment).
Right to Withdraw Consent
Art. 7(3) GDPR | ECOWASWithdraw consent given at any time, without affecting the lawfulness of processing carried out before the withdrawal.
Right to Lodge a Complaint
Art. 77 GDPR | MalaboLodge a complaint with the competent data protection authority in your country of residence, without prejudice to any other legal remedy.
How to exercise your rights?
Send your request to [email protected] stating the right you wish to exercise and your identification. No Bindi will respond within 30 days (extendable by a further 60 days in complex cases, with notification). Account deletion can be requested directly in the application Settings.
10. Automated Decision-Making
No Bindi uses algorithmic systems for the following purposes:
- Recommendation personalisation: The algorithm analyses browsing and search history to present relevant listings in the user's feed;
- Fraud and prohibited content detection: Automated algorithms analyse listings and behaviours to detect potential violations of the Terms of Use, flagging them for human review;
- Content moderation: Automated systems for detecting inappropriate content in listings.
Pursuant to Article 22 of the GDPR, users have the right not to be subject to decisions based solely on automated processing that produce significant legal effects. Where No Bindi takes decisions affecting the User (account suspension, listing removal), the right to human intervention, expression of point of view and appeal is guaranteed, in accordance with Section 18.2 of the Terms of Use.
11. Data Security
No Bindi implements technical and organisational security measures appropriate to the level of risk, in accordance with the state of the art and international information security standards:
11.1 Technical Measures
- Encryption of all communications in transit via TLS 1.2/1.3 (HTTPS mandatory);
- Encryption of data at rest in the database;
- Password storage as a salted hash (bcrypt);
- JWT token-based authentication with automatic expiry (60 minutes for access token);
- Rate limiting on all sensitive endpoints (login, password recovery, registration);
- HTTP security headers (Helmet) on all API responses;
- Audit logging of all administrative and authentication actions.
11.2 Organisational Measures
- Role-based access control (RBAC): user, moderator, super-admin: with principle of least privilege;
- Confidentiality agreements with all staff and sub-processors with access to personal data;
- Documented security incident response procedures;
- Periodic reviews of security and privacy policies.
Important note: No security system is completely infallible. No Bindi cannot guarantee the absolute security of data transmitted over the internet. Users share responsibility for the security of their account, in particular by using a strong password and not sharing their access credentials.
12. Data Breaches
In the event of a personal data breach that puts users' rights and freedoms at risk, No Bindi undertakes to:
- 72 hoursNotify the competent data protection authority within a maximum of of becoming aware of the breach, pursuant to Article 33 of the GDPR and the equivalent principles of the Malabo Convention;
- without undue delayNotify affected users where the breach is likely to result in a high risk to their rights, indicating the nature of the breach, the categories of data affected and the measures taken;
- Take immediate steps to contain the breach, minimise damage and prevent further occurrences;
- Document all data breaches, including those that are not notified to the authorities.
13. Minors
No Bindi is intended exclusively for users aged 18 (eighteen) years or older. No Bindi does not intentionally collect personal data from persons under the age of 18.
If No Bindi becomes aware that it has inadvertently collected data from a person under the age of 18, it will immediately and permanently delete that data and close the associated account, without prejudice to any notification to the competent authorities.
Parents or legal guardians who detect improper use of the Platform by minors should immediately contact No Bindi at [email protected].
15. Regional and International Compliance
Guinea-Bissau
This Privacy Policy is drawn up in accordance with the national legislation of the Republic of Guinea-Bissau on personal data protection and electronic commerce currently in force. No Bindi will apply any specific provisions that may be adopted by the National People's Assembly relating to privacy and data protection.
ECOWAS: Supplementary Act A/SA.1/01/10 (2010)
The ECOWAS Supplementary Act on Personal Data Protection establishes principles applicable to data processing in West Africa. No Bindi complies with the principles of: lawfulness and fairness of processing, purpose limitation, proportionality and data minimisation, accuracy, storage limitation, security and respect for data subjects' rights.
African Union: Malabo Convention (2014)
The AU Convention on Cybersecurity and Personal Data Protection requires member states to adopt standards protecting citizens' data. No Bindi aligns its practices with the principles of the Malabo Convention, in particular the principles of consent, transparency, security and data subjects' rights (Articles 8 to 14).
European Union: For Users in the European Diaspora
For users resident in the European Economic Area (EEA), Regulation (EU) 2016/679 (GDPR) applies. European users benefit from all rights provided for in the GDPR, as detailed in Section 9 of this Policy, and have the additional right to lodge a complaint with the supervisory authority of their member state of residence. In Portugal: CNPD (cnpd.pt). In France: CNIL (cnil.fr).
16. Policy Changes
No Bindi may update this Privacy Policy to reflect changes in data processing practices, Platform features or applicable law. In the event of material changes that affect users' rights, No Bindi will notify registered users at least 30 (thirty) days in advance by email or in-app notification. The updated version will be published on this page with the date of the last revision.
Previous versions of this Policy may be requested by contacting [email protected].
17. Contact and Exercise of Rights
To exercise your rights, lodge complaints or obtain clarification about this Policy:
Privacy and Data Protection
Exercise of data subject rights: response within 30 days
Legal Affairs
Formal complaints and legal requests: response within 10 business days
Address
No Bindi — Bissau, Republic of Guinea-Bissau
Without prejudice to the right to lodge a complaint with No Bindi, Users always have the right to lodge a complaint with the competent data protection authority in their jurisdiction of residence.